PnioTechThe city on WhatsApp.
Every request gets handled.
Residents report issues and ask questions on WhatsApp, in Hebrew, Arabic, Russian or English. AI understands each request, suggests the department and priority, and groups reports about the same problem. Staff resolve it, and the resident gets an update.
Contact us How it worksHow it works
The resident writes
Text, a voice note, a photo or a location, to the city's WhatsApp number. They get a ticket number right away.
AI triages
Category, department and priority are suggested automatically, and reports about the same problem are grouped into one incident.
Staff resolve
A city employee confirms the routing on the dashboard. Field workers get tasks in the app, with navigation and photos.
The resident is updated
Every status change sends the resident a WhatsApp message in the language they wrote in.
What the city gets
Hebrew dashboard
Request queue, map, the full conversation with the resident, history and internal notes. Each department sees its own work.
Knowledge base
The bot answers resident questions only from what the city wrote, and collects unanswered questions for the team.
Field app
Tasks sorted by distance and priority, before and after photos, and it works without signal.
Data in Israel
Servers and database run on Microsoft Azure in Israel, with encryption and role-based access.
Want to hear more?
We are running pilots with local authorities. Write to us and we will get back to you.
info@pniotech.org