PnioTechTerms of use
Last updated: 14 November 2026
The service
PnioTech provides local authorities with a system to receive and handle resident requests on WhatsApp. The authority provides the service to you and is responsible for handling your request.
Not for emergencies
This service is not for emergencies. In an emergency call the police on 100, Magen David Adom on 101, the fire service on 102, or the municipal hotline on 106.
Fair use
- Send accurate information, and only photos and locations you are allowed to share.
- Do not send offensive or unlawful content, or other people's personal details that the request does not need.
- Do not try to disrupt the system or access data that is not yours.
The authority may block use that breaks these terms.
Automated replies
Some replies are written by AI, based on information the authority published. They may be incomplete or wrong. Binding information comes from the authority itself.
Availability
We work to keep the service available at all times, but there may be interruptions, for example for maintenance or a WhatsApp outage.
Privacy
How we use your data is explained in the privacy policy.
Authority staff
Staff use of the dashboard and app is also governed by the agreement between the authority and PnioTech. Keep your sign-in details safe and do not share them.
Governing law
These terms are governed by Israeli law. The courts of Tel Aviv-Jaffa have exclusive jurisdiction.