PnioTechPrivacy policy
Last updated: 14 November 2026
PnioTech ("we") operates a platform that lets municipalities and local authorities receive and handle resident requests on WhatsApp. This policy explains what information is collected when you contact your local authority through the platform, why, and what your rights are.
Who is responsible for your data
When you message your local authority's WhatsApp number, the authority is responsible for your data (the database owner). We process it on the authority's behalf and under its instructions, to provide the service. For authority staff who use the dashboard and the app, we share that responsibility with the authority.
What we collect
- Your phone number and WhatsApp profile name.
- What you send: text, voice notes and their transcripts, photos, and any location you choose to share.
- Request details: topic, address, ticket number, status and handling history.
- For authority staff: name, email, role, department and actions taken in the system. For field workers, also the device location while using the app, to sort tasks by distance.
How we use it
- To receive your request, understand it and route it to the right department.
- To update you on WhatsApp as your request progresses.
- To answer your questions from information the authority published.
- To improve routing accuracy for that authority, keep the system secure and meet legal requirements.
We do not sell data and do not use it for advertising.
Artificial intelligence
Messages are processed by the Microsoft Azure OpenAI Service to understand requests, transcribe voice notes and suggest a classification. Microsoft does not use this data to train models. Processing may take place in Microsoft data centers outside Israel. The bot replies automatically, but routing a request to a department is confirmed by an authority employee. AI can make mistakes, so do not rely on it for urgent matters.
Who we share it with
- The local authority you contacted, its employees, and contractors acting for it who handle your request.
- Service providers working for us: Meta (WhatsApp) to deliver messages, and Microsoft Azure for hosting and processing.
- Competent authorities, where the law requires it.
Where it is stored and for how long
Data is stored on Microsoft Azure in the Israel region. We keep it as long as it is needed to handle and document your request, as the authority decides and as the law requires. When an authority's contract ends, its data is deleted or returned to it, at its choice.
Security
Data is encrypted in transit and at rest. Access is limited by role: each authority sees only its own data, and each department sees its own requests. Actions in the system are logged.
Your rights
Under the Israeli Privacy Protection Law, 5741-1981, you may access your data, ask for it to be corrected and ask for it to be deleted. Contact your local authority or us at info@pniotech.org. See the data deletion page for how deletion works.
Cookies
This website uses no tracking cookies or analytics. The dashboard stores only a sign-in token in your browser.
Changes
If we update this policy, we will change the date at the top. We will notify the authorities we work with of any material change.
Contact
PnioTech, info@pniotech.org